We are fully committed to protecting your private information
What kinds of personal information do we collect?
Depending on your business with Cala Luna Boutique Hotel & Villas, we may collect certain types of personal information from you to use in a few different ways. If you are making a reservation with us, we may require some personal contact information from you including your phone number, email address, name, gender and country of residence, as well as official government documentation such as your passport number, in order to process your booking. We will also ask for personal information for other guests who will be staying with you.
Upon check-in at our front desk, this information is retrieved by our staff and saved into our internal reservation system. Also at your time of check-in, we may ask you about personal preferences in order to make your stay at our resort more comfortable and enjoyable. This could include asking you whether you wish to participate in tours and activities, yoga classes, spa services or other excellent amenities offered by our hotel.
In order to confirm your reservation, we collect your credit card information via trustworthy and secure third-party payment providers. We also use your credit card information when you check in order to process payment for your booking. Your payment information is retained by our system for record-keeping purposes.
Why do we collect this information?
Cala Luna is required by law to collect certain personal information from our guests to protect our hotel, our staff and guests against liability, as well as for efficient record keeping. At our resort, we believe that keeping accurate records is vital to creating a solid base for our business.
Some personal details are retained in order to better personalize your stay at Cala Luna Boutique Hotel & Villas here on Playa Langosta, Costa Rica. We may keep information about your preferences when you book with us so we can refer back to those details and serve you better. We may, unless you request otherwise, contact you during your stay to improve your experience, and in some cases, we may also follow up with you after you leave to ensure your time at our hotel was exceptional.
How your private information is used and shared
Your privacy is very important to us. Therefore, we in general do not share your private information with any third party, and your details are always stored in a secure location where they cannot be tampered with by staff or the public. However, there is of course a small number of trusted staff who have access to information you provide to us at the time of booking and when you check in to our hotel.
In very few circumstances, your information may be shared with a third party for reasons relating to the hotel. For example, if you book a tour with us, we may provide the tour company with some information for the reason of their record keeping, and so they can serve you best during your activities. Also, if you are booking a wedding through Cala Luna’s wedding planner, we may share some personal details with third-party suppliers in order to provide for you the best wedding experience.
We may track your purchases on the hotel property, such as food and beverages ordered from our poolside lounge and restaurant. We do this to keep an accurate record of our guests’ spending in case of any disagreement about your bill when it comes time to check out.
In addition, our online booking system at calaluna.com creates a cookie that tracks the data you enter into our reservation request form in order to make it easier for you to complete your booking. This cookie also helps us to see how many users access our online booking system so that we can measure interest in our website. The cookie we use does not collect personal information about you. It does not read your internet history before you logged on to our site at calaluna.com and it stops tracking your browsing the minute you click away from our website.